Toni & Guy Ltd

Hairdressers (Unisex) in Carlisle

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93 Lowther Street

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Awful Experience.




Started working in Carlisle and decided to try Toni & Guy as they're very close to where I work. Absolutely disgusting service, the girl doing my hair was very rude and kept looking away to see what her colleagues were chatting about. During the wash she got shampoo in my eyes, during the dry... well, I'm lucky to have any hair left because she was yanking her hand through it instead of blowdrying properly with a brush. THEN THE CUT...... this was absolutely horrific! I asked for a full fringe to be cut in, she had me lean back and then she kept running her scissors across my eyelids. I don't know why, perhaps she wasn't trained, but because she cut my hair after she'd dried it I had ALOT of hair stuck to my eyelids and rest of my face. I paid and left feeling more like I'd been butchered than treated to a nice haircut (Toni & Guy charge double what I've paid elsewhere so I was really expecting something nice!).. Was mortified when I got to a mirror and saw that she'd let me leave absolutely caked in hair. The girls in there are your usual stick insects with zero customer service skills. I would rather cut my own hair with blunt garden shears than go back!

Nikki Wilkinson - 16/02/2013 | report this review

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